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Ensure high-quality customer contact by phone and in writing in German and French. Handle customer inquiries competently and courteously. Resolve customer issues as much as possible on first contact to increase customer satisfaction. Handle inquiries regarding
Implement, manage, and continuously improve security technologies across the enterprise (e.g., EDR/XDR, SIEM, vulnerability management, cloud security tools) Analyze, triage, and respond to security alerts, incidents, and emerging threats Collaborate with IT and engineering teams to