What youll doYou will drive the evolution of CERNs Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.ResponsibilitiesIdentify and present relevant technical solutions (e.g. AI based automation)
Responsibilities End‑to‑end ownership of Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud Define and govern scalable, secure, and maintainable architectures Collaborate with Product Owners, business stakeholders, and delivery teams Design and